Advancements and innovations within the value chain, along with changing framework conditions, constantly challenge us to rethink and improve our practices. Newly developed products are intended to be at least as sustainable as existing ones; to this end, we continuously seek out new materials, processing methods, and finishing techniques.
We maintain long-standing partnerships with all our direct suppliers and work together to meet the highest social and environmental standards. To protect human rights throughout our global supply chains, our producers are regularly assessed by independent auditing bodies and, where necessary, required to implement essential improvements. It goes without saying that we use only animal-derived products (such as down and merino wool) that meet the highest animal welfare standards. Limits for chemical substances in our products are defined according to ecological standards and are strictly monitored. We produce only what we need; in practical terms, this means we maintain no inventory and avoid generating surplus materials.
Warranty & Service Information:
The statutory 2-year warranty applies. Manufacturer spare parts or specific repair instructions are not provided separately for this product.
Our Service Commitment:
Because sustainability and product longevity matter to us, we work closely with our Eurofamily retail partners. If your product is damaged or defective, please contact the retailer where you made your purchase. They will personally assess your case to find the best possible solution or repair option for you.